Privacy Policy
Effective date: September 28, 2026
O'Malley's Auto Repair & Gas ("O'Malley's," "we," "us") respects your privacy. This policy explains what information we collect when you visit omalleysauto.com, contact us, request an appointment, or bring your vehicle to our shop at 521 Main St (Auto Shop) or 531 Main St (Gas Station), Clinton, MA 01510, and how we use and protect it.
1. Information We Collect
• Information you give us: your name, phone number, email address, and any message you send through our contact form, by phone, email, text, or social media.
• Appointment and service information: when you request an appointment or have work done, we may collect your vehicle's year, make, model, VIN, license plate, mileage, service history, and details about the problem you're having.
• Payment information: payments are processed at our shop or through our payment processor. We do not store full credit card numbers on our website.
• Automatically collected information: like most websites, our site and its hosting provider may collect basic technical data such as your IP address, browser type, device type, pages visited, and referring website, using cookies and similar technologies.
2. How We Use Your Information
• To respond to your questions and requests for quotes
• To schedule, confirm, and remind you about appointments
• To perform, document, and invoice service on your vehicle
• To notify you when your vehicle is ready, or about recommended or upcoming maintenance
• To send occasional offers or updates, if you have opted in (you can opt out anytime)
• To improve our website and customer service
• To comply with legal requirements, including Massachusetts vehicle inspection rules
3. Text Messages (SMS)
If you give us your mobile number and agree to receive texts, we may send appointment confirmations, reminders, vehicle status updates, and (only if you opt in) promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell, rent, or share your mobile phone number or text messaging opt-in consent with third parties or affiliates for their marketing purposes.
4. How We Share Information
We do not sell your personal information. We share it only as needed to run our business:
• Service providers who help us operate, such as our website host, our shop management and online booking system (MyShopManager), email/text messaging services, and payment processors. They may use your information only to provide services to us.
• Parts suppliers and warranty providers, when needed to order parts or process a warranty claim for your vehicle.
• Government agencies, such as the Massachusetts RMV for state inspections, or when otherwise required by law.
• A business successor, if our business is sold or transferred.
5. Third-Party Services and Links
Our website includes content and links from third parties, including Google Maps, MyShopManager online booking, and our pages on Facebook, Instagram, TikTok, Yelp, and Google. Those services have their own privacy policies, and we are not responsible for their practices. We encourage you to review them.
6. Cookies and Analytics
Our website and its providers may use cookies to keep the site working and to understand how visitors use it. You can block or delete cookies in your browser settings; some site features may not work as well if you do.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information, consistent with Massachusetts data security requirements. No method of transmission or storage is 100% secure, but we work to keep your information safe.
8. How Long We Keep Information
We keep customer and vehicle service records as long as needed to serve you, honor warranties, and meet legal, tax, and inspection record-keeping requirements.
9. Your Choices
• Email: click "unsubscribe" in any marketing email.
• Text: reply STOP to any message.
• Access or updates: contact us to review, correct, or ask us to delete your personal information, subject to records we're legally required to keep.
10. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
12. Contact Us
O'Malley's Auto Repair & Gas
521 Main St, Clinton, MA 01510
Phone: (978) 365-9016
